Avoid Rogue Guests before you confirm the booking

Good to Book has been a valuable service for us, especially operating in Cairns where we regularly deal with challenging guest behaviour. The platform helps support our business, the wider accommodation community, and works alongside local authorities. We’re very grateful to have access to a service like this.

Being integrated with our Property Management Software means every guest name is checked against the comprehensive Good to Book database. Although occurrences are infrequent, this service has empowered us to effectively mitigate risks and protect ourselves, as well as our unit owners, from potentially unsuitable guests at the property.

Throughout our year-long experience with Good to Book, we've gained invaluable customer insights that have significantly impacted our business. This powerful tool has played a crucial role in protecting our owners' assets by promptly flagging instances of credit card fraud, wilful damage, and other concerning activities.

As accommodation providers, it was difficult to find a platform for us to alert other accommodation providers – or be alerted ourselves – about unwanted guests. Those who may party all night or damage rooms and contents, costing hundreds or thousands of dollars! With Good to Book, we have peace of mind leasing and renting our units as business owners.

Having used Good to Book over the last 15 months - when it was first launched as ALW - we have actively avoided at least four reported Rogue Guests. We have noted a dramatic drop in problematic guests as well. On the occasions we do, we report them straight into the Good to Book database so other accommodation providers have the opportunity to avoid them at their own properties. Our PMS system integrates directly with Good to Book, so we are flagged of any potential Rogue Guest matches as a booking enters our system.

Recouping costs from unwanted guests and their damage to our property is near impossible. Running my business on my own, I now feel secure in my bookings and can take appropriate actions before these situations arise. If an unlisted guest causes any problems, I can share this information on the platform to save others time and money, as well.